FAQ

Are you an authorized EVPAD reseller?

Yes — we are an official EVPAD authorized distributor. You can shop with full confidence knowing that all our products are 100% genuine.
⚠️ Please be cautious of unverified websites, as many sell counterfeit or unauthorized devices.

What are the main features of EVPAD TV boxes?

  • Completely free access – No monthly cable bills or hidden fees. One-time purchase, lifetime use.
  • 2,000+ HD live channels from around the world.
  • 200,000+ on-demand programs, movies, and shows.
  • HD sports streaming with 7-day playback support.
  • Kid-friendly zone – safe and fun content for children.
  • Built-in KTV app – sing anytime, anywhere.
    Cut the cable and start saving every day!

Is EVPAD 12P currently in stock?

Yes, EVPAD 12P is available and ready for immediate shipping.

Does EVPAD 12P support 8K resolution?

Absolutely! Starting with the 12P, the device supports 8K Ultra HD output, offering a major visual upgrade from the 11P’s 4K resolution.

Does it support voice control?

Yes. The latest EVPAD 12P includes voice search and smart voice command features.
(Some apps also support additional voice functions. Please use with compatible TVs and HDMI cables.)

Is there a warranty for EVPAD 12P?

Yes — we offer a 12-month official warranty that covers non-human damages.
You can request a repair or replacement during the warranty period.

What’s the difference between EVPAD 12P and EVPAD 12S?

  • EVPAD 12P: 4GB RAM + 64GB ROM
  • EVPAD 12S: 2GB RAM + 32GB ROM
  • 12P supports global channels, including the US, UK, Canada, and Indonesia.
  • 12P comes with an AI voice control remote, while 12S uses a Bluetooth remote.
    ✅ Overall, EVPAD 12P delivers better performance, broader content access, and greater value.

Which version of the TV box do you sell?

We sell the International Version, optimized for global use without regional restrictions.
Other localized versions (e.g., Taiwan, Malaysia, Indonesia) may be cheaper but are limited to regional use and lack global channels.

How do I use the TV box?

You can find setup and tutorial videos on YouTube, showing how to install apps and navigate the system.
Need extra help? Contact us directly for guidance.

What if my TV box keeps restarting after connecting to Wi-Fi?

Please contact our customer service via WhatsApp: (+852) 5779 6914 for troubleshooting assistance.

What type of power plug is included?

We provide US, UK, EU, and AU plug types.
Please select the correct plug when placing your order.
If unsure, contact us — our team will help you choose the right one.

Is it legal to buy or use a TV box?

Yes. Our devices come with a clean Android operating system and no pre-installed third-party apps.
Purchasing and using a TV box is fully legal.
However, public or commercial broadcasting of unauthorized content is strictly prohibited.

Can I watch channels in my country?

Yes. As long as you have a stable internet connection, EVPAD works in nearly every country, including:
🇺🇸 USA, 🇬🇧 UK, 🇨🇦 Canada, 🇦🇺 Australia, 🇭🇰 Hong Kong, 🇯🇵 Japan, 🇻🇳 Vietnam, 🇹🇭 Thailand, 🇲🇾 Malaysia, 🇰🇷 Korea, 🇮🇩 Indonesia, and more.

Does the device include Google Play Store?

Yes — all EVPAD models come preinstalled with Google Play Store for easy app downloads.

Is the interface available in English?

Yes, and it supports 12 languages, including:

  • English
  • Simplified Chinese
  • Traditional Chinese
  • Spanish
  • Vietnamese
  • Japanese
  • Malay
  • Indonesian
  • Thai
  • Korean
  • Filipino
  • Portuguese

How can I find my MAC address?

You can locate it:

  • Printed on the back of your TV box, or
  • Displayed on the main screen after startup.
    If you have trouble finding it, contact our customer service for assistance.

📞 Need More Help?

If your question isn’t listed here, reach us anytime:
📧 sales@evpadtv.com
📱 WhatsApp: (+852) 5779 6914