EVPAD TV Box Not Working? Complete Troubleshooting Guide & Error Codes

EVPAD TV Box Not Working? Complete Troubleshooting Guide & Error Codes

Experiencing issues with your EVPAD TV Box can be frustrating. Channels not loading, apps crashing, or black screens appearing are common problems reported by users worldwide. This guide provides technical solutions, error code fixes, and recommended device upgrades to ensure a smooth streaming experience.

Why Your EVPAD TV Box May Not Be Working

Older EVPAD devices, like the Pro 4K, were reliable in their time but may struggle with modern apps and services. Common reasons include:

  • Outdated Android Version: Early Android systems may not be compatible with current streaming platforms.
  • No System Updates: Older models no longer receive software maintenance or official updates.
  • Hardware Limitations: Low memory, outdated processors, and limited decoding power can cause freezes, buffering, or app crashes.

Bottom Line: Your device is likely not broken, it’s simply outdated. Consider upgrading to a newer EVPAD model for optimal performance.

Recommended EVPAD Upgrades

EVPAD 12th Generation (12P / 12S)

  • Processor: High-performance octa-core CPU
  • OS: Android 12
  • Memory & Storage: 12P: 4GB RAM + 64GB, 121S: 2GB RAM + 32GB
  • Video Output: Up to 8K Ultra HD
  • Connectivity: Wi-Fi 6, Gigabit LAN (1000M), USB 3.0, HDMI 2.0, TF card, RJ45
  • Bluetooth: Version 5.2

Key features include AI voice control, customizable remote, Air Mouse support, multi-language channels, time-shift, and pre-installed Venus V12 App. Perfect for power users and families seeking premium performance.

EVPAD 11th Generation (11P / 11S)

  • Processor: Octa-core
  • OS: Android 10
  • Memory & Storage: 11P: 4GB RAM + 64GB, 11S: 2GB RAM + 32GB
  • Video Output: Up to 4K
  • Connectivity: Wi-Fi 6, LAN (100M)
  • Bluetooth: Version 5.2

Features include voice control, multi-language UI, Venus TV app pre-installed, daily content updates, and user-friendly interface. Ideal for users upgrading from older EVPAD models.

Common EVPAD TV Box Error Codes & Fixes

Here are the most common error codes EVPAD users encounter and how to resolve them:

Error -203 / -105: Exit and re-enter the HX Live App to restore normal functionality.

Error 708:

For 10P/10S/11P/11S: Delete Venus Video App, go to Browser → http://6868jx.com → download 金星影視SG.

For 5P/5S/5MAX/6P/6S: Delete HX Live / Venus Live, Browser → http://6868jx.com → download 金星影視RH.

Gen 5 and below: Delete HX Live and HX VOD, Browser → http://6868hx.com → redownload apps.

Error 110: Only occurs on 11P / 11S.

Buffering / Live Channel Lag: Apply solution for Error 708 above.

Stuck on EVPAD Logo: Contact WhatsApp +852-5779-6914, provide photo of TV box bottom & email. Firmware files will be sent with instructions (valid 24 hours).

Error 116: Download only apps compatible with your model. Gen 5 and below cannot use Venus Video / V10 / V11, only HX Live, HX VOD, HX Playback.

When to Contact Support

If troubleshooting fails, contact your EVPAD customer support team. Provide the error code, steps tried, and a detailed description of the problem. Support can guide advanced fixes or advise on repairs.

Conclusion

Regular maintenance, stable internet, and timely software updates are crucial for smooth EVPAD TV Box performance. Upgrading to modern EVPAD models ensures compatibility with apps, better hardware performance, and uninterrupted streaming worldwide.

Contact & Purchase

We provide assistance in choosing the right EVPAD TV Box and resolving any technical issues.

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